1. Acceptance
By creating an account, accessing the API, installing the browser extension, or otherwise using CreamyHire (the “Service”), you (the “Customer”) agree to these Terms. If you accept on behalf of an organisation, you warrant that you have authority to bind that organisation; in that case “you” refers to both you personally and the organisation.
2. The Service
CreamyHire provides AI-powered resume screening, candidate pipeline management, integrations with third-party ATSs, and related features as described at creamyhire.com. We may add, modify, or remove features over time. Material removals are announced at least 30 days in advance.
3. Accounts
You are responsible for the security of your account credentials, for all activity that occurs under your account, and for keeping your contact email up to date so we can reach you about security and billing matters. Don't share accounts; create org seats for additional team members on the Enterprise plan.
4. Plans, fees, and refunds
Plan limits, prices, and bundled features are listed at /#pricing. Subscriptions auto-renew each month; cancel any time from Settings → Plan & Billing — the cancellation takes effect at the end of your current paid period.
Refunds: prorated refunds are issued for material outages breaching our 99.5% monthly uptime target. Outside of that we operate a no-refund policy on monthly plans (you keep the unused portion of your current term). Annual plans purchased via invoice are governed by the order form.
Taxes are added at checkout where required (Indian GST, EU/UK VAT, etc.). For Enterprise tax exemptions, attach your certificate to billing@creamyhire.com.
5. Acceptable use
You may not, and may not permit anyone else to:
- Use the Service to process data you do not have a lawful basis to process — every candidate row must come from a recruiter context (you posted the role, the candidate applied, your ATS imported them, you captured their public profile via the extension).
- Make hiring decisions solelyon AI output. CreamyHire's scores are decision-support, not decision-making. You retain accountability for every outcome.
- Reverse-engineer the Service, scrape it, attempt to bypass rate limits or quotas, or pull volumes that suggest competitive scraping rather than recruiter use.
- Resell or sublicense the Service, frame it inside a competing product, or operate it as a hosted offering for others.
- Upload content that contains malware, illegal material, or personal data of children under 16.
- Use the Service in a way that violates EEOC / non-discrimination law, the EU AI Act's high-risk-AI obligations, or any equivalent local rule.
- Use the API key system to create accounts on behalf of third parties without their consent.
We may suspend an account for serious or repeated violations with reasonable notice (or immediately, in cases of imminent harm to other customers or our infrastructure).
6. Customer data & privacy
You retain all rights in the data you upload, including candidate resumes and notes (collectively “Customer Data”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, and display the Customer Data solely to provide the Service to you. We process Customer Data per our Privacy Policy and Data Processing Addendum.
We never train AI models on your Customer Data and never sell it.
7. AI outputs
AI scores, summaries, interview kits, and email drafts are produced by an LLM and may contain errors, omissions, or hallucinated facts. They are recommendations, not adjudications. You are responsible for reviewing and verifying outputs before acting on them in a hiring decision — which is why every score ships with a confidence indicator and the “Verify the AI summary” section that surfaces external sources.
Outputs are licensed back to you for use in your hiring process; you may not republish them as CreamyHire benchmarks or claim them as our endorsement of any candidate.
8. Intellectual property
The Service, including its software, designs, copy, and documentation, is and remains the property of CreamyHire. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without compensation, attribution, or confidentiality obligation.
9. Third-party services
The Service interoperates with third-party providers (OpenAI, Razorpay, Stripe, Slack, Greenhouse, etc.). Your use of those providers is governed by their own terms; CreamyHire is not liable for their downtime, errors, or data handling beyond what is described in our sub-processors page.
10. Warranties
We warrant that the Service will perform materially as described, with commercially reasonable care and skill. To the maximum extent permitted by law, we disclaim all other warranties, express or implied — merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, and uninterrupted availability.
11. Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, or lost data, even if advised of the possibility. Each party's total aggregate liability for any claim arising out of or related to these Terms or the Service is capped at the amount Customer paid CreamyHire in the twelve months preceding the claim (or USD 100, whichever is greater).
These limitations do not apply to: (i) breach of confidentiality of Customer Data; (ii) indemnification obligations; (iii) fraud or wilful misconduct; (iv) liability that cannot be excluded under applicable law.
12. Termination
Either party may terminate for convenience at any time — cancellation takes effect at the end of the current paid period. We may terminate immediately for material breach of these Terms, non-payment for 30 days, or insolvency. On termination we delete Customer Data per the schedule in our Privacy Policy; you can also request immediate deletion via Settings → Privacy.
13. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes are resolved in the state and federal courts of New Castle County, Delaware. Customers in India may opt instead for the courts of Mumbai, Maharashtra by emailing legal@creamyhire.com at the time of subscription.
14. Changes
We may update these Terms from time to time. Material changes are announced via email to the primary account contact at least 30 days before they take effect; continued use of the Service after the effective date constitutes acceptance.
15. Contact
General: support@creamyhire.com
Billing: billing@creamyhire.com
Legal: legal@creamyhire.com